2 decades ago
I had my first shock from the food industry not knowing a thing about it and having myself in the middle of the fast-paced world. My first mentor was a guy named Jeri. He taught me the very basics of financial statements and people & marketing management. Yeah, I learned a great deal from the old management of Chowking.
A decade ago
I shifted from a food industry top management level to an entry-level position in the BPO industry. I had to learn from scratch and work my way up. I thought I was customer oriented already having been in the food industry for so long, but it didn’t quite hit the mark in the BPO. I had to learn and understand the concept of service level management and yes, I had to adjust a great deal my management style since I was dealing with an entirely different environment.
I had a skype call with Ka Ruthy and Mike and for the nth time in my life, I found myself learning how to walk. Small steps, they call it. Unfortunately, i don’t have the luxury of time to take these little steps. I have to learn the fastest but remain grounded.
To all my mentors
Thank you for teaching me. It’s nice to know that I have a lot of room to improve on and more roads to travel.
Life for me after all is a constant learning curve.